My Lucy

Your personal AI tutor & learning guide

Learning Profile
or
Verb conjugations
Articles & Gender
Prepositions
Tenses
Pronouns
Sentence Structure

Enable AI-driven pop quizzes

Start Lesson

Spanish · Beginner

Active Lessons

No active lessons yet. Start one from Home.

0
Day Streak
0
Total XP
1
Level
Level 10%
0 / 1,000 XP to Level 2
✓ Complete lessons = +10 XP
✓ Daily activity = +1 day streak
✓ Peer reviews = +25 XP
✓ 7-day streak = 🔥 First Fire badge

Best polite phrase in English & French when a VIP guest asks for a late checkout?

Elena Popescu (Housekeeping & Suites) • Language Exchange

question

In LQA roleplay with Lucy, I practised saying: "Certainly, Mr Sterling — allow me to check our suite availability immediately so I can arrange a complimentary late departure for you." How do our French-speaking Front Office colleagues phrase this naturally?

Quick tip for passing the Level 2 Food Safety & HACCP 10-Question Exam (100% score!)

Sofia Rossi (F&B Grill Room) • Hospitality Certificates

discussion

Just passed my Level 2 Food Safety exam with 100%! Remember these 3 numbers: 8°C to 63°C is the Temperature Danger Zone, 75°C for 30 seconds is the core cooking temperature, and 48 hours symptom-free before returning after vomiting/diarrhoea. Purple board is always for Allergen-Free prep!

Certificates (55)

UK Citizenship Test Prep

PROFESSIONAL SKILLS

CEFR Just starting (98% Pass)

4/20/2026

Verification Code

HCR-DL-106

English for Hotel & Hospitality Workers

PROFESSIONAL SKILLS

CEFR A1 (Housekeeping & Kitchen Basics) (94% Pass)

10/20/2026

Verification Code

HCR-DL-105

English for Hotel & Hospitality Workers

PROFESSIONAL SKILLS

CEFR A1 (Housekeeping & Kitchen Basics) (95% Pass)

10/22/2026

Verification Code

HCR-DL-104

Using the Guest’s Surname 3 Times

PROFESSIONAL SKILLS

CEFR B1 (0–90 Day Induction) (98% Pass)

10/22/2026

Verification Code

HCR-DL-103

Professional Subject: UK Hospitality Qualifications & Pathways

PROFESSIONAL SKILLS

CEFR B1 (96% Pass)

10/23/2026

Verification Code

HCR-SIM-050

Professional Subject: UK & EU Police Witness Statements

PROFESSIONAL SKILLS

CEFR B2 (95% Pass)

10/23/2026

Verification Code

HCR-SIM-049

Front Office, Reception & Concierge English

PROFESSIONAL SKILLS

CEFR A2 (Check-In & Directions) (97% Pass)

10/23/2026

Verification Code

HCR-DL-102

Housekeeping, Suite Servicing & Butler English

PROFESSIONAL SKILLS

CEFR A1–B1 (98% Pass)

10/23/2026

Verification Code

HCR-DL-101

Professional Subject: Appraisal & Salary Progression

PROFESSIONAL SKILLS

CEFR B2 (94% Pass)

10/23/2026

Verification Code

HCR-SIM-048

Professional Subject: UK 999 / 112 Emergency Calls & Command

PROFESSIONAL SKILLS

CEFR B1 (92% Pass)

10/23/2026

Verification Code

HCR-SIM-046

Professional Subject: 5-Star Hospitality Mock Interview

PROFESSIONAL SKILLS

CEFR A2 (100% Pass)

10/23/2026

Verification Code

HCR-SIM-045

Challenging Guest: Assisting a Guest with Accessibility Needs (10m)

PROFESSIONAL SKILLS

CEFR C1 (99% Pass)

10/23/2026

Verification Code

HCR-SIM-044

Challenging Guest: Maintaining Professional Boundaries (10m)

PROFESSIONAL SKILLS

CEFR B2 (98% Pass)

10/23/2026

Verification Code

HCR-SIM-043

Challenging Guest: Rude or Demanding Fine-Dining Guest (10m)

PROFESSIONAL SKILLS

CEFR C1 (96% Pass)

10/23/2026

Verification Code

HCR-SIM-041

Challenging Guest: Intoxicated Guest at the Green Bar (10m)

PROFESSIONAL SKILLS

CEFR B2 (94% Pass)

10/23/2026

Verification Code

HCR-SIM-039

NHS GP Registration & Life in the UK Test Practice

PROFESSIONAL SKILLS

CEFR B2 (93% Pass)

10/23/2026

Verification Code

HCR-SIM-038

EU Settlement Scheme, Skilled Worker Visas & ILR

PROFESSIONAL SKILLS

CEFR B2 (92% Pass)

10/23/2026

Verification Code

HCR-SIM-037

UK Payslips, National Minimum Wage & Tipping Act (Tronc)

PROFESSIONAL SKILLS

CEFR B1 (100% Pass)

10/23/2026

Verification Code

HCR-SIM-036

0–90 Day New Starter Probation Readiness Check

PROFESSIONAL SKILLS

CEFR A2 (99% Pass)

10/23/2026

Verification Code

HCR-SIM-035

COSHH Chemical Safety & Regent Street Fire Procedure

PROFESSIONAL SKILLS

CEFR C1 (98% Pass)

10/23/2026

Verification Code

HCR-SIM-034

VIP, Royal & Diplomatic Discretion Protocol

PROFESSIONAL SKILLS

CEFR B1 (96% Pass)

10/23/2026

Verification Code

HCR-SIM-032

LEAPS Service Recovery & De-Escalating Complaints

PROFESSIONAL SKILLS

CEFR C1 (95% Pass)

10/23/2026

Verification Code

HCR-SIM-031

The 10/5 Greeting Rule & Guest Surname Standard

PROFESSIONAL SKILLS

CEFR B1 (94% Pass)

10/23/2026

Verification Code

HCR-SIM-030

Luxury Vocabulary Replacements ("Certainly" & "My Pleasure")

PROFESSIONAL SKILLS

CEFR B2 (93% Pass)

10/24/2026

Verification Code

HCR-SIM-029

Fine Dining, Green Bar & Sommelier English

PROFESSIONAL SKILLS

CEFR B2 (92% Pass)

10/24/2026

Verification Code

HCR-SIM-028

Housekeeping, Suite Servicing & Butler English

PROFESSIONAL SKILLS

CEFR B2 (100% Pass)

10/24/2026

Verification Code

HCR-SIM-027

Professional Subject: UK Hospitality Qualifications & Pathways

PROFESSIONAL SKILLS

CEFR A2 (98% Pass)

10/24/2026

Verification Code

HCR-SIM-025

Professional Subject: Appraisal & Salary Progression

PROFESSIONAL SKILLS

CEFR B2 (96% Pass)

10/24/2026

Verification Code

HCR-SIM-023

Professional Subject: Workplace Incident & RIDDOR Reporting

PROFESSIONAL SKILLS

CEFR B1 (95% Pass)

10/24/2026

Verification Code

HCR-SIM-022

Professional Subject: UK 999 / 112 Emergency Calls & Command

PROFESSIONAL SKILLS

CEFR C1 (94% Pass)

10/24/2026

Verification Code

HCR-SIM-021

Professional Subject: 5-Star Hospitality Mock Interview

PROFESSIONAL SKILLS

CEFR B1 (93% Pass)

10/24/2026

Verification Code

HCR-SIM-020

Challenging Guest: Maintaining Professional Boundaries (10m)

PROFESSIONAL SKILLS

CEFR B2 (100% Pass)

10/24/2026

Verification Code

HCR-SIM-018

Challenging Guest: Injured or Unwell Guest in Thermal Suite (10m)

PROFESSIONAL SKILLS

CEFR B2 (99% Pass)

10/24/2026

Verification Code

HCR-SIM-017

Challenging Guest: Rude or Demanding Fine-Dining Guest (10m)

PROFESSIONAL SKILLS

CEFR B1 (98% Pass)

10/24/2026

Verification Code

HCR-SIM-016

Challenging Guest: De-Escalating an Aggressive Guest (10m)

PROFESSIONAL SKILLS

CEFR A2 (97% Pass)

10/24/2026

Verification Code

HCR-SIM-015

Challenging Guest: Intoxicated Guest at the Green Bar (10m)

PROFESSIONAL SKILLS

CEFR C1 (96% Pass)

10/24/2026

Verification Code

HCR-SIM-014

NHS GP Registration & Life in the UK Test Practice

PROFESSIONAL SKILLS

CEFR B2 (95% Pass)

10/24/2026

Verification Code

HCR-SIM-013

UK Payslips, National Minimum Wage & Tipping Act (Tronc)

PROFESSIONAL SKILLS

CEFR C1 (93% Pass)

10/24/2026

Verification Code

HCR-SIM-011

0–90 Day New Starter Probation Readiness Check

PROFESSIONAL SKILLS

CEFR C1 (92% Pass)

10/24/2026

Verification Code

HCR-SIM-010

COSHH Chemical Safety & Regent Street Fire Procedure

PROFESSIONAL SKILLS

CEFR C1 (100% Pass)

10/24/2026

Verification Code

HCR-SIM-009

Natasha’s Law & The 14 Major Food Allergens

PROFESSIONAL SKILLS

CEFR C1 (99% Pass)

10/24/2026

Verification Code

HCR-SIM-008

VIP, Royal & Diplomatic Discretion Protocol

PROFESSIONAL SKILLS

CEFR C1 (98% Pass)

10/24/2026

Verification Code

HCR-SIM-007

LEAPS Service Recovery & De-Escalating Complaints

PROFESSIONAL SKILLS

CEFR C1 (97% Pass)

10/25/2026

Verification Code

HCR-SIM-006

Luxury Vocabulary Replacements ("Certainly" & "My Pleasure")

PROFESSIONAL SKILLS

CEFR C1 (95% Pass)

10/25/2026

Verification Code

HCR-SIM-004

Fine Dining, Green Bar & Sommelier English

PROFESSIONAL SKILLS

CEFR C1 (94% Pass)

10/25/2026

Verification Code

HCR-SIM-003

Housekeeping, Suite Servicing & Butler English

PROFESSIONAL SKILLS

CEFR C1 (93% Pass)

10/25/2026

Verification Code

HCR-SIM-002

Front Office, Check-In & Concierge English

PROFESSIONAL SKILLS

CEFR C1 (92% Pass)

10/25/2026

Verification Code

HCR-SIM-001

COSHH Chemical Safety & Regent Street Fire Procedure (Food & Beverage (Grill Room & Bars))

PROFESSIONAL SKILLS

CEFR B2 • 93% HR Verified

10/22/2026

Verification Code

HCR-HR-VERIFIED-5648

Hotel Café Royal — Five-Star Hospitality & Spoken English Passport (Events, Banqueting & Security)

PROFESSIONAL SKILLS

CEFR B2 • 94% Verified

10/22/2026

Verification Code

HCR-IT-9821

Hotel Café Royal — Five-Star Hospitality & Spoken English Passport (Concierge & Butler Service)

PROFESSIONAL SKILLS

CEFR B2 • 94% Verified

10/22/2026

Verification Code

HCR-UR-4220

Hotel Café Royal — Five-Star Hospitality & Spoken English Passport (Akasha Holistic Wellbeing Spa)

PROFESSIONAL SKILLS

CEFR B1 • 94% Verified

10/22/2026

Verification Code

HCR-UK-1251

Hotel Café Royal — Five-Star Hospitality & Spoken English Passport (Culinary & Pastry Kitchen)

PROFESSIONAL SKILLS

CEFR A2 • 94% Verified

10/22/2026

Verification Code

HCR-ES-6037

Hotel Café Royal — Five-Star Hospitality & Spoken English Passport (Front Office & Guest Relations)

PROFESSIONAL SKILLS

CEFR C1 • 94% Verified

10/22/2026

Verification Code

HCR-AR-2292

Hotel Café Royal — Five-Star Hospitality & Spoken English Passport (Food & Beverage (Grill Room & Bars))

PROFESSIONAL SKILLS

CEFR B2 • 94% Verified

10/22/2026

Verification Code

HCR-PL-8145

Hotel Café Royal — Five-Star Hospitality & Spoken English Passport (Housekeeping & Suites)

PROFESSIONAL SKILLS

CEFR B1 • 94% Verified

10/22/2026

Verification Code

HCR-RO-8869

Adaptive Learning

—

Accuracy

—

Patterns

—

Exercises

Tap to view personalized path, mistakes & exercises →

Resource Library

15

FAQs, video tutorials and downloadable guides to support your learning journey.

FAQGetting Started

How do I change my learning language?

FAQLearning

What does CEFR mean?

FAQLearning

How do I prepare for IELTS with Lucy?

FAQUK Life

Can Lucy help me with the Life in the UK test?

FAQTechnical

Why is Lucy not speaking?

FAQUK Life

What support is available for asylum seekers?

VideoGetting Started3 min

Getting Started with Lucy

A quick walkthrough of your dashboard, learning profile, and how to start your first lesson.

Watch Video
VideoLearning5 min

How to Use STAR Method in Interviews

Learn the Situation, Task, Action, Result framework used by UK employers.

Watch Video
VideoUK Life4 min

How the NHS Works

Understand how to register with a GP, use 111, and access NHS services.

Watch Video
VideoLearning6 min

IELTS Speaking Test Tips

Official IELTS guidance on the speaking test format and how to score higher.

Watch Video
DownloadUK LifePDF

Life in the UK Test — Official Syllabus

The official government guide covering all topics tested in the Life in the UK citizenship test.

Open Guide
DownloadEmploymentPDF

UK CV Writing Guide

How to write a two-page UK CV, format your experience, and get past ATS software.

Open Guide
DownloadLearningPDF

CEFR Language Level Guide

What each CEFR level (A1–C2) means and what you should be able to do at each stage.

Open Guide
DownloadUK LifePDF

UK Employment Rights Summary

Plain-English guide to your rights at work — contracts, pay, holidays, and more (ACAS).

Open Guide
DownloadEmploymentPDF

IELTS Band Score Descriptors

Official IELTS band score descriptions for all four skills to understand what each score means.

Open Guide

View Your Learning Journey

Track progress, view trends, and analyze performance

›
Your Progress
Level 2
350
Total Points
4
Lessons Done
2
Day Streak
Progress to Level 335%
650 pts to next level

Earned Badges

⭐
First Steps
🔥
Quick Learner
Curriculum & Syllabuses
Upload your exam board syllabus or school curriculum

No curriculum documents uploaded.

Upload PDFs to strictly align Lucy's teaching to your exact syllabus.

Voice Lesson Planner

Knowledge Acquisition
Terms and concepts you've mastered

No concepts recorded yet.

Chat with Lucy to start learning!

Areas for Improvement
Mistakes Lucy will gently help you correct

You're doing great!

No common mistakes identified yet.