FAQs, troubleshooting and guides for learning with Lucy
CEFR Framework Guide
Understanding A1–C2 levels and how Lucy maps your progress
IELTS Preparation Roadmap
Speaking, writing, reading and listening — what Lucy covers
Life in the UK Test Syllabus
Full topic list aligned to the official Home Office syllabus
Pronunciation Coaching
How Lucy's real-time feedback engine works and how to improve
Multi-Language Support
28+ languages, dialect detection, RTL support
Work & Training in the UK
Free courses, apprenticeships, eligibility and support organisations
Contact the support team for issues not covered in this documentation.